Privacy Policy

1. Scope

This Privacy Policy explains how Zoodo collects, uses, discloses, and protects personal information when you use our website, applications, Salus AI assistant, and related services.

2. Information We Collect

• Account and profile data (for example name, email, role, and login credentials).
• Pet and service data you submit (for example symptoms, pet details, and care preferences).
• AI conversation data and prompts provided to Salus AI.
• Location data when you grant permission for nearby service recommendations.
• Usage, device, and diagnostics data (for security, reliability, and analytics).
• Transaction and booking metadata for paid or scheduled services.

3. How We Use Information

• Provide and improve core platform features and user experience.
• Generate AI responses, recommendations, and emergency guidance signals.
• Match users with providers, clinics, trainers, and nearby services.
• Process bookings, support workflows, and service communications.
• Protect platform security, prevent abuse, and comply with legal obligations.

4. AI and Automated Processing

Prompts and contextual inputs may be processed by AI systems to generate assistance and recommendations. AI outputs can be imperfect and should be independently validated, especially for health-related decisions.

5. Location Information

We collect location information only when you permit it in your browser/app. Location may be used to find nearby providers, clinics, hospitals, or trainers. You can disable location access at any time in device/browser settings.

6. Blockchain Records

To support record integrity, Zoodo may store cryptographic proofs (hashes) on blockchain infrastructure. Blockchain data is generally immutable and may not be alterable after submission.

7. Sharing and Third-Party Services

We may share data with trusted providers that help us operate services, including:

• AI model/service providers for response generation.
• Payment processors for transactions.
• Video consultation and communications providers.
• Mapping/location providers for discovery workflows.
• Infrastructure, hosting, analytics, and security vendors.

We do not sell personal data. We may disclose information when required by law or to protect legal rights and platform safety.

8. Data Retention

We retain information for as long as needed to provide services, satisfy legal obligations, resolve disputes, enforce agreements, and maintain security records.

9. Your Choices and Rights

Depending on applicable law, you may have rights to access, update, or request deletion of data.

You may also control permissions (such as location) and certain communications settings in your account or device preferences.

10. Security

We use technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

Our Services are intended for users who can lawfully consent. If you believe a child has provided data without required consent, please contact us so we can review and address it.

12. Policy Updates

We may update this Privacy Policy periodically. Material updates will be reflected by a revised effective date and, where appropriate, additional notice.

13. Contact

For privacy requests or questions, contact us via the Contact page.