Terms of Service

1. Agreement to Terms

These Terms of Service govern your access to and use of Zoodo, including our website, applications, AI assistant (Salus AI), and related services (collectively, the "Services"). By using the Services, you agree to these Terms.

2. Medical Disclaimer

Zoodo and Salus AI provide informational support only. They do not replace a licensed veterinarian, diagnosis, treatment plan, or emergency care. You are responsible for obtaining professional veterinary care for urgent or serious conditions.

3. Eligibility and Accounts

You must provide accurate account information and maintain the security of your credentials. You are responsible for all activity under your account.

4. Use of Services

You agree not to misuse the Services. Prohibited conduct includes:

• Using the Services for unlawful, harmful, or fraudulent purposes.
• Attempting to disrupt, reverse engineer, or gain unauthorized access to our systems.
• Submitting false or misleading medical information that may endanger others.

5. AI Outputs and Recommendations

AI-generated responses may be incomplete or inaccurate. You must independently verify important advice. Provider and location recommendations are based on available data and may vary by region and coverage.

6. Appointments, Consultations, and Third Parties

Certain Services rely on third-party providers and platforms (for example payment processors, mapping services, and video consultation providers). Your use of third-party services may also be governed by their terms and policies.

7. Payments and Refunds

Paid services may be processed by third-party payment providers. Fees, refund eligibility, and dispute handling may depend on service type and provider terms shown at checkout or booking.

8. Blockchain and Record Integrity

Zoodo may store cryptographic proofs (hashes) related to medical records on blockchain networks to support integrity verification. Blockchain entries are generally immutable.

9. Intellectual Property

The Services, including software, content, branding, and design elements, are owned by Zoodo or its licensors and are protected by applicable intellectual property laws.

10. Termination

We may suspend or terminate access to the Services for violations of these Terms, security concerns, or legal obligations.

11. Limitation of Liability

To the extent permitted by law, Zoodo is not liable for indirect, incidental, special, or consequential damages, or for decisions made based on AI outputs, provider listings, or third-party services.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Services after updates constitutes acceptance of the revised Terms.

13. Contact

For legal or policy questions, contact us via the Contact page.